Adriana de la Torriente
Torriente Marum, LLC
www.torrientemarum.com

My first job out of undergrad in the late ’90s was in the management consulting practice of PricewaterhouseCoopers, one of the big five accounting firms. There I learned the importance of setting and managing client expectations – a skill that served me well in my careers as a management consultant and a software developer. Now in my second (or third) career as an attorney, it is the skill I have found the most transferable from my corporate days to my work as a family law attorney. Whether you are delivering a $5 million software implementation or getting someone divorced, how you set and manage those client expectations make the difference in your client’s experience and your relationship with your client, both of which have long-term effects on your firm’s bottom line. Clients who have unrealistic expectations from the beginning are more likely to be disappointed and not provide your name as a referral in the future.